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Contact Tumi Customer Service

How to Reach a Person at Tumi

Verified Contact Information

Toll-Free Number:

  • 1-800-299-8864
Call Now
Send Message

Customer Service:

  • 1-912-454-3194
    Text
  • +44 203 966 7966
    United Kingdom

Customer Service:

service_eu@tumi.com
Europe
service@tumi.com

Tumi Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Tumi Phone Number
1 (800) 299-8864
Average Hold Time
00:00:11
Average Calls duration
2 minutes
Most Popular Tumi Email Address
service@tumi.com
Tumi Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Tumi Customer Service?

Most Popular Number:

(800) 299-8864
Total calls: 1 066 Issues resolved: 21 Last call: Jun 5, 2026

Tumi customer service numbers vary depending on the region. If you are in The USA or Canada, dial 1-800-299-8864 or send a message to the following company contact: 1-912-454-3194. Are you in Mexico? Call 5546242416. The online store support number in the United Kingdom is +44-2039-667-966. To find Tumi contacts in another country, choose your location by clicking on the “United States” next to “Ship to” at the bottom menu of the official online store website. By calling any telephone number, you can order a backpack for your travel or a bag for your job, or find out details about the range, materials, color palette, etc.

If you cannot communicate with a real person by phone or prefer a written resolution of all consumer issues, send a letter with your questions or requests to the following Tumi customer service email: service_eu@tumi.com. Another way to send a letter is to follow the “Contact Us” hyperlink in the “Service” block of Tumi official online store site and fill out a contact form on the left.

Tumi corporate headquarters is located in the United States at 499 Thornall St, Edison, New Jersey 08837, United States. Want to visit the nearest store to see bags, backpacks, accessories, and other products in person, as well as touch them, and look at the quality of stitching, locks, and other parts? Click on the “Store Locator” hyperlink at the bottom menu of the Tumi site, enter your location in a special field, and you’ll see the store address on the right.

Tumi customer service representatives receive calls Monday through Friday from 8 a.m. to 5 p.m. EST. On the weekends, they are not operating. Such company business hours concern the United States online store. To find out what days and hours specialists are available in other countries, visit the “Contact Us” page of your region's online store site.

PissedConsumer Club

Contact Information

Tumi Website:

Tumi Help Center:

Corporate Office Address:

Tumi, Inc.
499 Thornall St
Edison, New Jersey 08837
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 5 pm EST

Saturday and Sunday: Closed

More contact details

Summary of Tumi Customer Service Calls

1.2K TOTAL
CALLS
01:35 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tumi?

Shipping and Delivery Question:

  • “Missing parts/ 2 aisw panwls”
  • “Cause they owe me money for my stuff I haven't received that I already paid for”
  • “Package was shipped to my old address”

Request for Information Question:

  • “Need help”
  • “About my order”
  • “About my ordering”

Return/ Replace Question:

  • “Returning items”
  • “Return item that ii reacive two weeks ago”
  • “Returns”

Payments and Charges Question:

  • “Clarification of fraudulent behavior”
  • “Charges on my bank account”
  • “Payment transaction”

Product/ Service Question:

  • “Broken handle”
  • “Some of the things are broken BUT THE WORSET THING IS YOU KEEP SENDING ME THINGS DOUBLE AND THE WRONG SIZE I JUST GOT A DENIM JACKET WRONG SIZE I GOT A CHILD'S JACKET IT WAS SUPPOSED TO BE WOMAN'S SIZE XXL NOT A SIZE 14-16 IN A YOUTH SIZE”
  • “My laster light does not work”

Refund Question:

  • “Because you damn people never sent me my orders this the 2nd time but you can take my money send me my orders or put my damn money back on my damn account I am sick of you *** doing those to me”
  • “Refund for rototiller”
  • “My refund”

Activation/ Cancellation Question:

  • “To cancell a purchase that was not meant to be purchased $117 dollars was taken out of my Flare debt card and I want it put back on my card now!”
  • “Cancel order”
  • “Cancellation of heater”

Cards Question:

  • “What to add new card delete all old cards”
  • “Need my $100 back on my card”
  • “My card isn't working”

Account Question:

  • “Locked”
  • “Why did you just take $68.13 out my account”
  • “You stole money from my account”

Staff Question:

  • “Customer service”
  • “To speck to costomer service”
  • “Need to speak to custmor service”

Website/ Application Question:

  • “Lost the app on my phone”

Other Question:

  • “Can’t open new carry on”
  • “I ordered shoes but can’t find them”
  • “Talk to so.eone live”

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