Contact Tumi Customer Service
Tumi Phone Numbers and Emails
Toll-Free Number:
-
(800) 299-8864
Customer Service:
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(912) 454-3194Text
Tumi Email:
Tumi Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tumi Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tumi is 8002998864. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Tumi may ask you for the following information to identify you as a customer: first and last name, email or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tumi Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tumi is 8002998864. 86% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Tumi may ask you for the following information to identify you as a customer: first and last name, email or address.
People call Tumi mainly because of return/ replace, request for information, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Tumi is service@tumi.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Tumi Website:
Tumi Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8 am - 5 pm EST
Saturday and Sunday: Closed
How Good is Tumi's Customer Service?
Summary of Tumi Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tumi?
Shipping and Delivery Question:
- “Didn't receive items”
- “Didn't receive package”
- “Where is my order”
Return/ Replace Question:
- “Returns”
- “Return”
- “I need an address label to return and refund items”
Request for Information Question:
- “About a cancellation of a order and refund”
- “Verification issues”
- “Need to know the "end" date of my present offer. As my next check”
Refund Question:
- “Order refund”
- “Refund/Missing items”
- “I want to know if they put my money back in my account the $87”
Payments and Charges Question:
- “Charges on my bank account”
- “Attempted fraudulent activity”
- “Billed for something idid not order”
Product/ Service Question:
- “Item defective”
- “I wanted to add on 2 rain hats to my order and it wouldn't allow it”
- “Buys rejection and non buying methods to buy backsistemissuse”
Activation/ Cancellation Question:
- “Need some answers on my order, why it was canceled”
- “Cancel order”
- “Want to cancel a order”
Cards Question:
- “Why did y'all take money off my cash app card”
- “Someone used my card to make a order”
- “Money isn't put back on card”
Account Question:
- “Unsolicited funds in my account and y'all take out money”
- “The reason why I was calling is yesterdays I ordered one tire inflator,very unfortunately I realized my account was charged four times. I would be grateful if three amount could be paid back into my account. I need a response from my email.Thanks”
- “Account issues”
Staff Question:
- “Need to speak to custmor service”
- “Costumer service please”
Other Question:
- “Having trouble for with my order to go through”
- “I'm not certified with my item that I order from Temu.”
- “My order”
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