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Contact Tumi Customer Service

Tumi Phone Numbers and Emails

Toll-Free Number:

  • (800) 299-8864
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Customer Service:

  • (912) 454-3194
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Tumi Email:

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How to Contact Tumi Customer Service?

Most Popular Number:

(800) 299-8864
Total calls: 1 022 Issues resolved: 19 Last call: Jul 16, 2025
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PissedConsumer Reporter

Tumi customer service numbers vary depending on the region. If you are in The USA or Canada, dial 1-800-299-8864 or send a message to the following company contact: 1-912-454-3194. Are you in Mexico? Call 5546242416. The online store support number in the United Kingdom is +44-2039-667-966. To find Tumi contacts in another country, choose your location by clicking on the “United States” next to “Ship to” at the bottom menu of the official online store website. By calling any telephone number, you can order a backpack for your travel or a bag for your job, or find out details about the range, materials, color palette, etc.

If you cannot communicate with a real person by phone or prefer a written resolution of all consumer issues, send a letter with your questions or requests to the following Tumi customer service email: service_eu@tumi.com. Another way to send a letter is to follow the “Contact Us” hyperlink in the “Service” block of Tumi official online store site and fill out a contact form on the left.

Tumi corporate headquarters is located in the United States at 499 Thornall St, Edison, New Jersey 08837, United States. Want to visit the nearest store to see bags, backpacks, accessories, and other products in person, as well as touch them, and look at the quality of stitching, locks, and other parts? Click on the “Store Locator” hyperlink at the bottom menu of the Tumi site, enter your location in a special field, and you’ll see the store address on the right.

Tumi customer service representatives receive calls Monday through Friday from 8 a.m. to 5 p.m. EST. On the weekends, they are not operating. Such company business hours concern the United States online store. To find out what days and hours specialists are available in other countries, visit the “Contact Us” page of your region's online store site.

Tumi Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Tumi Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Tumi is 8002998864. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Tumi may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

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PissedConsumer Club

Contact Information

Tumi Website:

Tumi Help Center:

Corporate Office Address:

Tumi, Inc.
499 Thornall St
Edison, New Jersey 08837
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 5 pm EST

Saturday and Sunday: Closed

More contact details

Tumi Rating Based on 36 Reviews

Rating details

2.1
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Rating stats

Rating trend

How Good is Tumi's Customer Service?

Jhene Una
Jhene Una
Feels Disappointed | Mar 11, 2025

Won't buy from there any more

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Cydni Mou
Cydni Mou
Feels Neutral | Oct 01, 2024

Never got to talk to anyone. I have a credit. And would like to know the amount. Thank you.

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Rabia Dcc
Rabia Dcc
Feels Satisfied | Aug 01, 2024

They told me they were going to look into this statement to see if I was a problem because I was charged $84.95 with no purchase that I did I would want for them to send me that money back to my account.

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Gradyn Vhj
Gradyn Vhj
Feels Satisfied | Jul 13, 2024

Very pleased with the service

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Muriel P Lth
Muriel P Lth
Feels Disappointed | Jul 09, 2024

Usually very good but cannot speak to a person. I am 92 and am unable t use the Internet only to order anythng I want. I need to send a parcel back I have mot ordered.

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Denise M Raa
Denise M Raa
Feels Disappointed | Jul 06, 2024

Difficult to get refund, from a 5 second mistake

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Summary of Tumi Customer Service Calls

1.2K TOTAL
CALLS
01:36 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tumi?

Shipping and Delivery Question:

  • “Have not received my merchandise my carpets”
  • “Wanna see why I did not receive all my items”
  • “I have not received my package”

Request for Information Question:

  • “I need to know how much money my Order is? I really need to talk to a person that can help me out with everything.”
  • “I need to talk to someone”
  • “About my refunds”

Return/ Replace Question:

  • “Return an order”
  • “Returns”
  • “Return”

Payments and Charges Question:

  • “Charges on my bank account”
  • “Payment transaction”
  • “I paid my bill.”

Product/ Service Question:

  • “Messed up order and wrong address”
  • “A order was placed in my name which I did not order I did not order anything and you took the money off my car”
  • “Problem with return”

Refund Question:

  • “My refund”
  • “Refund issue”
  • “Need refund”

Activation/ Cancellation Question:

  • “To cancell a purchase that was not meant to be purchased $117 dollars was taken out of my Flare debt card and I want it put back on my card now!”
  • “Cancel order”
  • “Cancellation of heater”

Cards Question:

  • “Need my $100 back on my card”
  • “My card isn't working”
  • “Hollo.this is Bobby Martin. I.have been trying to order something from a new cards but it won't take my new number”

Account Question:

  • “Why did you just take $68.13 out my account”
  • “You stole money from my account”
  • “Need to verify all my orders”

Staff Question:

  • “Customer service”
  • “To speck to costomer service”
  • “Need to speak to custmor service”

Website/ Application Question:

  • “Lost the app on my phone”

Other Question:

  • “Stolen item”
  • “I never got all my order”
  • “I ordered them some coloring books that distinctly say coloring book on the front of them, but they weren’t coloring books. They were aluminum. I want my coloring books or my money reimburse.”

Compare Tumi Customer Service To

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