Contact Tumi Customer Service
Tumi Phone Numbers and Emails
Toll-Free Number:
-
(800) 299-8864
Customer Service:
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(912) 454-3194Text
Tumi Email:
How to Contact Tumi Customer Service?
Most Popular Number:
| Total calls: 1 022 | Issues resolved: 19 | Last call: Jul 16, 2025 |
Tumi Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tumi Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tumi is 8002998864. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Tumi may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tumi Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tumi is 8002998864. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 38% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Tumi may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Tumi mainly because of request for information, return/ replace, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Tumi is service@tumi.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Tumi Website:
Tumi Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8 am - 5 pm EST
Saturday and Sunday: Closed
How Good is Tumi's Customer Service?
Summary of Tumi Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tumi?
Shipping and Delivery Question:
- “Have not received my merchandise my carpets”
- “Wanna see why I did not receive all my items”
- “I have not received my package”
Request for Information Question:
- “I need to know how much money my Order is? I really need to talk to a person that can help me out with everything.”
- “I need to talk to someone”
- “About my refunds”
Return/ Replace Question:
- “Return an order”
- “Returns”
- “Return”
Payments and Charges Question:
- “Charges on my bank account”
- “Payment transaction”
- “I paid my bill.”
Product/ Service Question:
- “Messed up order and wrong address”
- “A order was placed in my name which I did not order I did not order anything and you took the money off my car”
- “Problem with return”
Refund Question:
- “My refund”
- “Refund issue”
- “Need refund”
Activation/ Cancellation Question:
- “To cancell a purchase that was not meant to be purchased $117 dollars was taken out of my Flare debt card and I want it put back on my card now!”
- “Cancel order”
- “Cancellation of heater”
Cards Question:
- “Need my $100 back on my card”
- “My card isn't working”
- “Hollo.this is Bobby Martin. I.have been trying to order something from a new cards but it won't take my new number”
Account Question:
- “Why did you just take $68.13 out my account”
- “You stole money from my account”
- “Need to verify all my orders”
Staff Question:
- “Customer service”
- “To speck to costomer service”
- “Need to speak to custmor service”
Website/ Application Question:
- “Lost the app on my phone”
Other Question:
- “Stolen item”
- “I never got all my order”
- “I ordered them some coloring books that distinctly say coloring book on the front of them, but they weren’t coloring books. They were aluminum. I want my coloring books or my money reimburse.”
Compare Tumi Customer Service To
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