Tumi
Tumi Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tumi has a 2.2 star rating from 29 customer reviews, with 27% saying they would likely recommend. Most consumers are dissatisfied and the rating distribution skews unfavorable. This summary reflects common Tumi reviews and recurring Tumi customer complaints about service and policies.
Key Takeaways for Future Customers
- Expect long response times for repairs, returns, and refunds and verify warranty terms before buying.
- Confirm order tracking and payment charges promptly and document communications if contacting customer service.
Negative Feedback / Risk Areas
- Frequent complaints about poor customer service and long hold times.
- Issues with missing items, double charges, delayed or non delivery, and refund processing.
- Warranty and repair denials, replacement parts unavailable, and unsatisfactory repair offers.
Positive Feedback
Some customers cite good style and perceived value on select items, noting occasional satisfactory orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tumi has a 2.2 star rating from 29 customer reviews, with 27% saying they would likely recommend. Most consumers are dissatisfied and the rating distribution skews unfavorable. This summary reflects common Tumi reviews and recurring Tumi customer complaints about service and policies.
Key Takeaways for Future Customers
- Expect long response times for repairs, returns, and refunds and verify warranty terms before buying.
- Confirm order tracking and payment charges promptly and document communications if contacting customer service.
Negative Feedback / Risk Areas
- Frequent complaints about poor customer service and long hold times.
- Issues with missing items, double charges, delayed or non delivery, and refund processing.
- Warranty and repair denials, replacement parts unavailable, and unsatisfactory repair offers.
Positive Feedback
Some customers cite good style and perceived value on select items, noting occasional satisfactory orders.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Illinois
About my order what about my order
- Payment to Cash App did not go through.
- Complains of free offers but being charged.
- Requests a call at 309-810****.
Yeah, I said youre gonna send money to my Cash app that never went through. I dont understand what you guys are doing.
Supposed to have all this free stuff coming, but you also traded to charge me on it. Give me a call 309-810****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBag unrepairable...need options
- Tumi says the bag is unfixable due to the zipper being unavailable.
- They offered a $95 credit; I refused, thinking there was a lifetime warranty.
Tumi contacted me and told me that the bag is unfixable, something about the zipper no longer available and they offered me 95 Dollars credit on a new product from Tumi..Well Tumi is very expensive and when I purchased this carry on bag many years ago, I thought there was a lifetime warranty..thus I refused the offer in a clearly written back email to them. I am waiting to hear from them, Michael
User's recommendation: Check warrantees carefully
I do not want to order anything from TUME they took money $117 out of my visa debt cand when I did not want to ourchase
- $117 was charged to my Flare debit card without authorization.
- I may have pressed a button by accident and do not want to buy from TUME.
There was a $117 dollars taken out of my Flare debt card that I do not want I did not authorize this transaction it or I must of hit a button by accident but I do not want to purchase anything from TUME
#po-222-920****384299****06333 track it #po-211--053****199799**** track itok
- Plans to order monthly; items are okay.
- The phone makes ordering easy.
- No complaints about TUMI service.
- Find a 40-inch smart TV.
Truth is the only way to be straight up. Well you could magically think wow.i just listen to the bank and called tuma and I spoke the truth.
I realized it was probably my fault, not knowing how to text and order. With this phone and now it became easy . And I will order from you every month and you items are ok. And attitude.
Awesomeandiftheresanything that I may do to assist you with anything you need. Me to do id feel honored.Thanks .and this is my order so find me a 40 inch smart tv that i get to enjoy. I moved here and remodel you wouldn't believe.now I can lay back a enjoy sports. Thanks Temi and let me know when you find it so I can take care of my side much better now.
I have no complaints about my service with TUMI. SMILE
Cleveland, Ohio
My reawardthe reward that is posted is NOT ASSURED,WHEN YOU HAVE REACH THE EXPECTATION
I did not get my 100.00 reward and I was told by customer service that I needed to spend 142.00 dollar more to receive it, BUT EXACTLY I SPENT MORE THEN THAT...
User's recommendation: I don't think so
Not happy at sll
Not God at all not happing
At all maybe if I get my money I made a shot with you all again right now I'm on side
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Farmington, New Mexico
Haven't recieved my order made over 7 weeks ago.
I was charged on my credit card for the items did not recieve them and can't find phone # to call. Thank you!
User's recommendation: Don't use the company
Ordered stuff and still have not got any of it!! I ordered on 10/7/24
- Items not received after almost 3 months; money charged the same day.
- Cannot reach the store; no response.
I have ordered items from there and still have not received them! it's been almost 3 months!
They took the money out of the bank that day. You can't get a hold of anybody to talk to anybody to ask any questions! Not happy with this site at all! this store is not responding to anything they took the money from me and still haven't got my items.
I'm calling the bank and filing fraud charges on them
If someone could get back to me that would be amazing! I sit on hold for hours. You cannot talk to anybody you can't get anybody, you don't know until it's too late!
They had great deals I'd love to receive my stuff! I won't be ordering anything else from them ever!
User's recommendation: I recommend that they don't order from this site
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Sydney, New South Wales
Return Mens silk underwear
These underwear have no fly. It is neatly necessary to disrobe to urinate. I wear suspenders so it means drop suspenders, lower trousers to knee level the drop underwear.Too much work.
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Verification issues
Company fixed the issue and I have been provided with apology. I just canceled my order. That’s how I saw my problem and resolved my issue.
Still on hold been on hold for over 45min. My issue is not resolved.
Its a waste of time. The online chat doesnt work.
- Cheap
- Always problems and no solutions
Preferred solution: I would like to reserve my package.
User's recommendation: Don’t purchase from this site.
Cancellation of heater
I just placed order today and found out it is a plastic heater. I do not want it. Please refund my money by credit card 21.21
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJewellery box
I bought a jewellery box for my granddaughter and when it was delivered it was damaged. I did thank it was the delivery company I all so thank it should of had more protective wrapping around it..
User's recommendation: I would sill buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders
- Order placed 12 Sep 2024; one package missing.
- Update phone numbers to +278******** or +276********; deliver to Mokoduo Attorney, Phuthaditjhaba 9866.
Since I ordered two seat covers on the 12 September 2024 till today I have never received nothing in one of my packages.
But I try to change the cell no that appear there I'm no longer using it the correct cell no I'm using is +278******** or +276********
The new address where my package I suggest to be delivered to is: Mokoduo Attorney, Room 4&5, Motloung Street, Phuthaditjhaba, Free State Province, 9866
I humbly request to change the address and number phones.
Regards
Mafereka Fehlonyana Elias
Cell no. +278******** & +276********
Preferred solution: Deliver product or service ordered
Gold Coast, Queensland
No pots or pans I received the rack only
Just received the racks not the pots and pans not what I expected what are y'all going to do about the situation thank you
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen trying To get hold of someone about my order.I wanted to put through something was going wrong that it would not go through.Talk forever for anyone to answer or call me back and still have not go
Always want a some help and I'll put on hold for forty five minute And what does all these questions have to do with helping a customer it makes no sense.
User's recommendation: I don't have any but the trouble I'm having now.Why would I recommend a new customer?I'm not very happy now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wertheim, Baden-Württemberg
Missing Screws For 75 Inch Tv Stand
My tv stand for my 75 inch tv gaming entertainment center ps5, led tv stand with storage cabinet for living room came today. It came from Janis Furniture.
My issue is the handling of the box was terrible and it has *** on the side. Someone lost all the bolts and screws that were in the plastic bag.
All I need is the screws to put it together. Can the company send me more bolts and screws please.
- Good price
Preferred solution: Bolts and screws for my 75 inch entertainment center so I can put it together.
User's recommendation: Good
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