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Tumi

Tumi

www.tumi.com
What is your customer experience with Tumi?

Tumi Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Tumi has 2.1 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.

  • 28% of users would likely recommend Tumi to a friend or colleague.

  • Rating Distribution
  • Pros: Good price, Style, Cheap.
    Cons: Always problems and no solutions, Bad warranty, Communication bad.

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Media from reviews

Tumi - Jewellery box
Tumi - Return Mens silk underwearTumi - Return Mens silk underwear - Image 2Tumi - No pots or pans I received the rack onlyTumi - Missing Screws For 75 Inch Tv StandTumi - Returns
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Top Tumi Reviews

Positive Review

"#po-222-920****384299****06333 track it #po-211--053****199799**** track itok"

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Truth is the only way to be straight up. Well you could magically think wow.i just listen to the bank and called tuma and I spoke the truth. I realized it was...

Critical Review

"My reawardthe reward that is posted is NOT ASSURED,WHEN YOU HAVE REACH THE EXPECTATION"

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I did not get my 100.00 reward and I was told by customer service that I needed to spend 142.00 dollar more to receive it, BUT EXACTLY I SPENT MORE THEN...

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Anselma Yrm
map-marker Cupertino, California

I do not want to order anything from TUME they took money $117 out of my visa debt cand when I did not want to ourchase

There was a $117 dollars taken out of my Flare debt card that I do not want I did not authorize this transaction it or I must of hit a button by accident but I do not want to purchase anything from TUME

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Dartagnan Qnj
map-marker West Leisenring, Pennsylvania

#po-222-920****384299****06333 track it #po-211--053****199799**** track itok

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Truth is the only way to be straight up. Well you could magically think wow.i just listen to the bank and called tuma and I spoke the truth.

I realized it was probably my fault, not knowing how to text and order. With this phone and now it became easy . And I will order from you every month and you items are ok. And attitude.

Awesomeandiftheresanything that I may do to assist you with anything you need. Me to do id feel honored.Thanks .and this is my order so find me a 40 inch smart tv that i get to enjoy. I moved here and remodel you wouldn't believe.now I can lay back a enjoy sports. Thanks Temi and let me know when you find it so I can take care of my side much better now.

I have no complaints about my service with TUMI. SMILE

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Anonymous
map-marker Cleveland, Ohio

My reawardthe reward that is posted is NOT ASSURED,WHEN YOU HAVE REACH THE EXPECTATION

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I did not get my 100.00 reward and I was told by customer service that I needed to spend 142.00 dollar more to receive it, BUT EXACTLY I SPENT MORE THEN THAT...

View full review

User's recommendation: I don't think so

Donoven Ufo
map-marker Montgomery, Alabama

Not happy at sll

Not God at all not happing

At all maybe if I get my money I made a shot with you all again right now I'm on side

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Farmington, New Mexico

Haven't recieved my order made over 7 weeks ago.

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Contains 5 confidential files for company representatives

I was charged on my credit card for the items did not recieve them and can't find phone # to call. Thank you!

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User's recommendation: Don't use the company

Bertram Ixx
map-marker Fort Wayne, Indiana

Ordered stuff and still have not got any of it!! I ordered on 10/7/24

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I have ordered items from there and still have not received them! it's been almost 3 months!

They took the money out of the bank that day. You can't get a hold of anybody to talk to anybody to ask any questions! Not happy with this site at all! this store is not responding to anything they took the money from me and still haven't got my items.

I'm calling the bank and filing fraud charges on them

If someone could get back to me that would be amazing! I sit on hold for hours. You cannot talk to anybody you can't get anybody, you don't know until it's too late!

They had great deals I'd love to receive my stuff! I won't be ordering anything else from them ever!

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User's recommendation: I recommend that they don't order from this site

Anthony S Tde

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sydney, New South Wales

Return Mens silk underwear

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Tumi - Return Mens silk underwear
Tumi - Return Mens silk underwear - Image 2
Contains 1 confidential file for company representatives

These underwear have no fly. It is neatly necessary to disrobe to urinate. I wear suspenders so it means drop suspenders, lower trousers to knee level the drop underwear.Too much work.

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Loss:
$20

Preferred solution: Full refund

User's recommendation: Don’t buy

Resolved
Tina L Sui

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Verification issues

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Contains 1 confidential file for company representatives
Updated by user Aug 10, 2024

Company fixed the issue and I have been provided with apology. I just canceled my order. That’s how I saw my problem and resolved my issue.

Original review Aug 03, 2024

Still on hold been on hold for over 45min. My issue is not resolved.

Its a waste of time. The online chat doesnt work.

View full review
Loss:
$67
Pros:
  • Cheap
Cons:
  • Always problems and no solutions

Preferred solution: I would like to reserve my package.

User's recommendation: Don’t purchase from this site.

Kathleene Pqi
map-marker Tampa, Florida

Cancellation of heater

I just placed order today and found out it is a plastic heater. I do not want it. Please refund my money by credit card 21.21

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Jennifer M Qjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auckland, Auckland

Jewellery box

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Tumi - Jewellery box

I bought a jewellery box for my granddaughter and when it was delivered it was damaged. I did thank it was the delivery company I all so thank it should of had more protective wrapping around it..

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User's recommendation: I would sill buy from them

Mafereka E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Orders

Since I ordered two seat covers on the 12 September 2024 till today I have never received nothing in one of my packages.

But I try to change the cell no that appear there I'm no longer using it the correct cell no I'm using is +278******** or +276********

The new address where my package I suggest to be delivered to is: Mokoduo Attorney, Room 4&5, Motloung Street, Phuthaditjhaba, Free State Province, 9866

I humbly request to change the address and number phones.

Regards

Mafereka Fehlonyana Elias

Cell no. +278******** & +276********

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Preferred solution: Deliver product or service ordered

Regina C Rjf
map-marker Gold Coast, Queensland

No pots or pans I received the rack only

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Tumi - No pots or pans I received the rack only

Just received the racks not the pots and pans not what I expected what are y'all going to do about the situation thank you

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Preferred solution: Full refund

User's recommendation: Be careful

Eliana Qac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Union, West Virginia

Been trying To get hold of someone about my order.I wanted to put through something was going wrong that it would not go through.Talk forever for anyone to answer or call me back and still have not go

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Always want a some help and I'll put on hold for forty five minute And what does all these questions have to do with helping a customer it makes no sense.

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User's recommendation: I don't have any but the trouble I'm having now.Why would I recommend a new customer?I'm not very happy now

Sheri S Dhk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wertheim, Baden-Wurttemberg

Missing Screws For 75 Inch Tv Stand

Tumi - Missing Screws For 75 Inch Tv Stand

My tv stand for my 75 inch tv gaming entertainment center ps5, led tv stand with storage cabinet for living room came today. It came from Janis Furniture.

My issue is the handling of the box was terrible and it has *** on the side. Someone lost all the bolts and screws that were in the plastic bag.

All I need is the screws to put it together. Can the company send me more bolts and screws please.

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Pros:
  • Good price

Preferred solution: Bolts and screws for my 75 inch entertainment center so I can put it together.

User's recommendation: Good

Chaylee Gjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Zagreb, Zagreb

I need my order or I must be refunded My money

My order is the (Box me) and not in my maintion address. Please deliver in the maintion address or refunded me.when I registered I put my address where I stay hoping that my order will deliver in a same address.

Now they send mr messages to go and collect it in a place I don't know and that place is 350 km away from. Am here working as a housekeeper and I don't know the places Please help refound me

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User's recommendation: To resech how the company operates first before place anorder

Elsie H Ypx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not get my price adjusted for to day Sat hot deal

Wasnt happy with your online chat agent. He did help at all.

Didnt tell me

Your office is closed on weekends.

Could have told me your open M-F. Call the office.

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Preferred solution: Price reduction

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